Customer Service Means Customer loyalty
When you deliver what your customers need paired with maximum customer satisfaction, your customers will come back to you for more of your products and services that meet their need….
How Outsourcing CATI Services to Metriken benefits your business?
Data driven market research and information collection is a time intensive process. Outsourcing computer aided telephone interviewing (CATI) to Metriken Integrated Business helps your company focus on your core goals…
2020 is the next 2000 that will disrupt online digital marketing trends further
We depend on technology and internet everyday for our tasks. So, we can say for that we have witnessed the digital era. The demands of marketing constantly keep changing and…
Distinguishing factors for Jewellery stores to attract relevant customers
Before laying out the marketing strategies for jewellery retail you must understand why a strategy is required for your business in the first place. The notion that, “it’s a jewellery…
Customer Profiling is important for your business growth – Know Your Customer
Customer Profiling is an important marketing tool you must use to understand your customers and make better business decisions. Assume you are taking a flight to a particular destination. That destination…
CRM Failure Settings:From Greed to CX Blooper(s)
Dear Customer (the message said), we request a minute of your precious time for valuable feedback. Help us improve. This SMS message had come in shortly after i had made…
3 Ignorables of CRM
Like all businesses, yours too hopes for revenue & profitability and the seller of CRM system fuels your hopes. He or She will show you all his fancy stuff, bells…
What if it had these 5 functions
It is said that average amount of time spent by users on WhatsApp on a weekly basis is 195 minutes (globally). It is also said that Indian users spend 98…
The MATRIX Nightmare : Does it Have You?
More than a decade ago, when I first started the project of designing the instrument, the process & analytics to understand premium #luxury car buyers, #Facebook had just started out and it…
The Loyalty Twist
The day you sign a client is the day you start losing them, says the (legendary) fictional ad man Don Draper. Makes sense? Let’s say I replace the word “Client” in the above quote with the…